Technology Consultant II

Description:
• Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a broad spectrum of HP technology in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include installing new systems applications updating applications, firmware, and drivers creating boundaries for as well as performing configuration and testing activities applications programming for assigned modules within a larger program assisting in the preparation of technical presentations and demonstrations and participating in customer meetings.
• Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions.
• Participates as part of a team and maintains good relationships with team members and customers. Understands HP strategy and the role that the individual plays.
• Uses knowledge tools and reuses information for the benefit of projects, and of professional development.
• Uses and contributes to technical forums within the HP environment and local professional communities and technical user groups. Focuses on single customer. Brings some specialized knowledge to a project team and solves moderately complex problems.

Required technical specifications:
Knowledge about:
UNIX
HP servers.
Oracle.
Wintel, Linux and massive backup solutions, bookstores or BUR tape libraries or Backup and Restore.
EMC2.
General Knowledge Network Cisco.
ITIL Desirable
Education and Experience Required:

3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study without a degree, two additional years of relevant professional experience 5-7 years in total.

Engineer Degree or related field Bachelor of Computer Engineering in Information Systems Engineering

Knowledge and Skills Required:

• Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Able to contribute to the design for deliverables.
• Has ability to perform/drive resolution of problems on individual products.
• Able to communicate broad and specific concepts with team and to peers.
• Able to produce documentation for use by team and customer.

Critical Competencies to Drive Business Results:

Technical Knowledge Transfer
Establishes HPs technical creditability and solution capability within customers Information Technology IT organization through education & assistance

Technical Problem Solving
Approaches technical problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Services Account Management
Ensures customer satisfaction and optimum engagement relationships to build and maintain services business within the account

Up-selling/Cross-Selling
Leverages product and solution knowledge to probe customer needs and identify opportunities for up-selling /cross-selling

Customer Experience Management
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support

HPS Business Value Proposition
Applies an in-depth understanding of HP Services HPS initiatives, goals, and solutions

Client/Customer Relationship Building
Demonstrates client-sensitive practices within the accounts and internal gate-keeping within HP to support building strategic trusted advisor status

Competitive Positioning/Strategy
Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customers buying decisions

HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HPS/Business Unit BU solutions, and HPs strategy for market penetration

HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit GBUs, or HPs partner strategies

Change Management
Develops methods for supporting innovation and change across the organization

Empresa: Hewlett Packard Venezuela
Localidad: Valencia (Carabobo)
Sector: Ingenieria,Telecomunicaciones
Profesiones relacionadas: No indicado
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 3 años
Fecha de publicación: Más de 60 días
Salario: No especificado

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